IT Support Lancashire
Fast, reliable IT support for Lancashire businesses. Our helpdesk provides unlimited phone, remote, and on-site support as part of our managed IT service. Real engineers based in the UK, SLA-backed response times, and a dedicated account manager who knows your business. Trusted by firms across Blackburn, Preston, and Burnley.
Every way your team needs help. Covered.
We meet your team where they are. Phone, email, portal, or on-site. All included in your monthly fee.
Phone Support
Call us and speak to a UK-based engineer, not a script-reading agent. Your call is answered by someone who can actually fix the problem.
Email and Ticket Portal
Log tickets by email or through our portal. Every ticket is tracked, prioritised, and updated until it is resolved.
Remote Support
Secure remote access to your devices means most issues are resolved in minutes, without waiting for an engineer to travel.
On-Site Engineering
When remote support is not enough, we come to you. UK-based engineers available for on-site visits with no extra call-out charge on Professional plans.
Dedicated Account Manager
A named account manager who knows your business, your team, and your IT environment. One person to call for anything strategic.
Monthly Service Reports
Clear monthly reports covering ticket volumes, response times, resolution rates, and trends. Full transparency on the service you are receiving.
Clear SLAs. No small print.
Every ticket is prioritised and tracked against guaranteed response and resolution times. You always know where you stand.
| Priority | Description | Response Time | Resolution Target |
|---|---|---|---|
| P1 Critical | Complete system outage or data loss risk | 1 hour | 4 hours |
| P2 High | Major service degradation affecting multiple users | 2 hours | 8 hours |
| P3 Medium | Single user affected, workaround available | 4 hours | Next business day |
| P4 Low | Minor issue or general request | 8 hours | 3 business days |
Up and running in under a week.
Our onboarding process is designed to be fast and non-disruptive. Most clients are fully onboarded within five working days.
Onboarding Audit
We document your entire IT environment before taking over support. No guesswork when a ticket comes in.
Monitoring Deployment
Agents deployed to all managed devices. We see problems forming before your team notices anything.
Helpdesk Go-Live
Your team gets direct access to our helpdesk. We brief them on how to log tickets and what to expect.
Ongoing Support
Day-to-day support, proactive maintenance, and patch management handled by our team.
Regular Reviews
Quarterly business reviews with your account manager to align IT with your business direction.
How we have helped businesses across the UK.
Growing Professional Services Firm
A 45-person solicitors practice was spending 3 hours a week chasing their previous IT provider for updates on open tickets.
Moved to IP Four. Average ticket resolution time dropped to under 2 hours. Zero chasing required.
Remote-First Business
A digital agency with staff across the UK needed consistent IT support regardless of where their team was working from.
Remote support model deployed. Staff in any UK location receive the same response time and quality of service.
IT Team Augmentation
A manufacturer had one internal IT person who was overwhelmed with day-to-day tickets and had no time for strategic projects.
IP Four handles all helpdesk tickets. Internal engineer now focuses on infrastructure projects and business improvement.
Tired of slow IT support? Switch to a team that delivers.
We will review your current support setup, identify what is not working, and give you a fixed monthly price. No obligation, no pressure.